Support: Mobile phones
Before you send us a query to our Helpdesk about a malfunctioning device, please read the points below first to see if there is already a solution. Really do this as over 50% of queries have a solution as described below. Thank you.
Download the Android 11 manual here.
1) SMS is not coming
- sometimes SMS does not arrive, in this case it is necessary to update the messaging app
- play store > "messages" > update
3) The mobile phone has 8 GB of internal memory according to the specifications, but I see a different number in the settings.
The mobile phone contains 8 GB of internal memory, however, the usable amount is only 7.7 GB due to the conversion from decimal to binary system understandable to electronics. This memory is divided into 1-1.8 GB, which is usually claimed by the Android system, then into 0.89 - 2.5 GB, depending on the type of mobile phone, for applications and some user data and the last part is 4-5 GB for other data (video, pictures, etc.) and for data of the connected USB flash drive.As it is in the phone:
1.Internal storage - storage for applications
2.SD card - (should be more like SSD drive or internal SD card) - storage for data like video, pictures etc.
3.External SD card - a microSD card inserted into the phone that cannot store apps. It is used to store data that you then want to read on your computer.
4) I don't have enough internal memory on my mobile phone for apps.
In this case, we recommend uninstalling unused apps and installing an app to clean the data of apps that are stored in memory and then not deleted. We recommend Clean Master or AppMgr Pro III (App 2 SD).Some apps can be "Moved to SD" to free up memory for apps. To move apps, go to System - Apps - select the app - click on "Move to SD". This option is only supported by some apps and may not always be available on Android.
Another option is to use the "Clear Data" button in the same interface as in the previous sentence, which clears the cache of data the app stores and sometimes unnecessarily.
Another option is if you have photos and downloaded files then move them to the second larger part of the internal memory if the internal memory is partitioned.
More information can be read here.
For toymakers and experienced users then this guide exists however at your own risk only, we are not responsible for any problems. Rooting your phone will void your warranty.
5) I need to transfer my contacts to another mobile phone.
6) I need to manage contacts, SMS, etc. from my computer.
7) How to take screenshots/pictures of your phone's display.
Simultaneously press the phone's On/Off button and the Volume (-) button.
8) When I call a phone number from the list, the recipient sees my number hidden.
Contact your operator, who must cancel the display of the hidden number.
9) I need to assign a ringtone for a group of contacts.
Unfortunately, ringtone settings for individual groups are not possible on Android. This is a shortcoming of this operating system in general for all mobile phones that run on it.However, it is possible to solve this with the Group Ringtones app from Google Play. Once you open the app, you can easily set the ringtones for individual groups.
11) I need to enable data transfer on a Blackview mobile device plugged into a PC via USB.
Connect the device to the PC via USB cable > drag the top bar to select "android system" > enable file transfer. Now your device is ready for data transfer.
12) How do I set up call forwarding?
Use this guide on mobilmania.cz to set up call forwarding.
13) How do I turn off vibration when typing on the keyboard?
Settings/Language & Typing/Android Keyboard/Preferences/ and turn off "vibrate on key press" here.
14) Enable 3rd party app notifications (Messenger, Textra etc...) on BV6000/BV6000s.
Click Settings/ Exit background apps/ find the app you want in the list and tick it.
15) How to use custom music for ringtones, sms, alarm etc?
Copy the desired melody to the correct folder, e.g. for ringtones to storage/emulated/0/media/audio/ringtones/ and for SMS/Notifications to storage/emulated/0/media/audio/notifications/, the tones can be downloaded from Google play and the apps will copy it to the correct location themselves. In general, always look for the Ringtones and Notifications folder. Once copied, go to Settings - Sound and Notifications - General and then select the copied file for the phone ringtone and for the notification sound, which will appear in the overview of all sound files. This is not phone related, it's an android thing.
16) How to change SMS notification alerts in alternative applications.
Set the desired notification tone in the alternative SMS notification app. Then click on the 3 dots in the SMS manager on the top right and select "settings". Select "notifications" and under "sound" select "default ringtone". Now your new notification should work properly.
17) Notifications/text messages are not displayed on the lock screen.
Click Settings/Sound and notifications/Notifications and select When the device is locked - Show all notification content.
18) Setting individual ringtones for each contact.
Click on the desktop on the app you are the Contacts procedure - click on the contact - click on the "pencil" symbol (editing) - in the psk contact in the top right corner click on the three dots and then Set ringtone - select from the list of pre-installed ringtones or add your own?19) How to set ringtones for different SIM cards.
By default, Android does not allow you to set different ringtones for each SIM separately.
20) Can I turn off the App permission mangement notification?
This notification can only be turned off by disabling this feature, which can be found in Settings/Security/Application Management and turned off. Be sure to tick that you do not want to be notified further.
21) Updates (downloads, installs) on my mobile phone are not working.
Try first to verify that you have a WiFi connection to the Internet.Try downloading the update on other WiFi networks.
Try the following: select Settings - Apps - then click on the three dots in the right hand corner and select View system apps - find the System Update app and click on it. Then click on the Storage line and then select the CLEAR DATA button followed by the CLEAR MEMORY button. Try running the update again.
22) Is it possible to manage my mobile phone using a computer?
Yes, it's possible. For management, we recommend AirDroid, which can be downloaded here or in the Google Play store. However, compatibility is not 100% guaranteed with all iGET mobile phones.
23) I need to set the language of the keyboard on my phone to English (it is automatically English and so I can't type hooks etc.) In Settings - Language, English is set, yet the keyboard displays English when I type SMS or save contacts.
It still needs to be set up: Settings -> Languages and input -> Virtual keyboard -> Keyboard android -> set "Language" to "Czech".
24) Mobile phone freezes on boot on log.
Try the following procedure to reset MT to factory settings:
1) Connect the battery, hold the tl. Hold the battery, hold "Volume +", connect to the charger until the menu comes up.
"Volume +", "Recovery" menu, confirm with tl. "Volume -".
3) When the robot logo appears, press "Power" and "Volume +".
4) In the Recovery menu, select "Wipe data/factory reset", select + and - with the "Yes" buttons and confirm with tl. "Power".
5) Restart MT.
1) Connect the battery, hold the tl. Hold the battery, hold "Volume +", connect to the charger until the menu comes up.
"Volume +", "Recovery" menu, confirm with tl. "Volume -".
3) When the robot logo appears, press "Power" and "Volume +".
4) In the Recovery menu, select "Wipe data/factory reset", select + and - with the "Yes" buttons and confirm with tl. "Power".
5) Restart MT.
25) Calibrating the Proximity Sensor/Proximity Sensor when making a call
When you receive an incoming call, the screen display is off and you cannot answer the call, or the display lights up when you put the phone to your ear.The solution is to more accurately direct the head/ear to the proximity sensor so that it is completely obscured or to calibrate the proximity sensor.
Calibration for mobile phone iGET BLACKVIEW GBV9800 Pro
26) Czech writing check in SMS and word suggestions.
Android 5.0 and above may not have a pre-installed dictionary for a given language, hence the apps that add spell checking and word suggestions. We can recommend the app Keyboard GO - Emoji, downloadable here and then install the Czech dictionary Keyboard GO - Emoji, downloadable here. After installing the Keyboard GO - Emoji app, click 1. Choose GO Keaboard and turn on Go Keyboard by sliding the slider bar - read the warnings and click OK - then click 2. Switch to GO Keyboard and select Go Keyboard again. You will then be taken to the settings where you can further customize everything. The settings are in English. Under Language, click English and click the arrow to go back.
27) The iGET mobile phone cannot be paired with the car.
Try the following procedure. Install the MTK ENGINEERING MODE app (here), select MTK Settings, set SSP Debug mode, Debug Feature and BT RX ADC Clock selection to "ON" in Bluetooth settings.
28) The mobile phone cannot be paired with the car variant 2.
Try the following procedure:
1) Update the device to the latest firmware and perform a factory reset after this step2) Disable Battery Optimization for each Bluetooth service as
- Bluetooth MIDI service
- BT Tool
- Bluetooth sharing
and for each application that will need Using Bluetooth for data transfer as
- Phone
- Telephone services
- Call management
- Phone/message storage
- Your music player
- Other phone apps and so on.
3) If the previous step doesn't solve your problem, also disable the "smart power saving standby mode" setting and disable Duraspeed.
4) If the previous step does not solve your problem, then set the device to "High Performance" mode
5) Settings - Location - Options - Scanning - Disable bluetooth search
29) Keypad lock iGET D7
To deactivate the keypad side lock button function
Menu > Settings > "10" Security settings > "3" Lock/Unlock > Disable
Deactivating the automatic keypad lock
Menu > Settings > "10" Security Settings > "4" Auto lock > Disable (add. idle time to auto keypad lock)
Keypad lock iGET D10
Menu > Settings > Security > Automatic keyboard lock
To deactivate the keypad side lock button function
Menu > Settings > "10" Security settings > "3" Lock/Unlock > Disable
Deactivating the automatic keypad lock
Menu > Settings > "10" Security Settings > "4" Auto lock > Disable (add. idle time to auto keypad lock)
Keypad lock iGET D10
Menu > Settings > Security > Automatic keyboard lock
31) How to connect headphones to iGET DEFENDER D10 mobile phones?
The iGET Defender D10 mobile phone uses a shared charging and headphone jack. Using the microUSB connector, it is possible to connect headphones with a standard 3.5mm jack when using a reducer (not included). The reduction must have an extended microUSB connector.
32) Poor call quality, problem with the earpiece or microphone.
If the call is of poor quality and you hear noise or other disturbing noises during the call, we recommend activating the free Volte (LTE calling) service from your operator to improve the quality of the call. If you and your device are in a location with poor operator coverage, it is also possible to use Wi-fi calling, but it must be activated with your operator, the device must support this function and the location must have a good wi-fi signal.
33) How to update from Android 9.0 to Android 10.0 for iGET BLACKVIEW GBV9900 Pro mobile phone
Download Android 10 here.
Didn't find the answer to your question? Then use our Helpdesk, where trained technicians will be on hand to help you.